Washington and Lee University
knoWLedgebase
Search the Information Technology Services Knowledge Base:
How do I set the region on a Macintosh computer? (link)

Assuming you're talking about the region for the DVD device, it's a difficult question to answer. The only real way to set it is to insert a disc into the optical drive and wait for the regional interface to appear, and then select your region. I do believe, however, that the region can only be changed so many times before it becomes locked in place. Alternatively, you can download a piece of software known as VLC Media Player, which ignores the region protocol and will allow you to play media from any region so long as you have it set to the default media player instead of Apple's DVD Player.

Score: 77.5 - Updated: 9/18/2012 3:18:25 PM - Was this helpful?
How can I speed up my Mac? (link)

Tips to speedup a your Mac computer

 

The best way to speedup sluggish Mac computer is to rebuild it.   Wipe the hard drive and reinstall the programs and your data.  It's just like rebuilding a car engine, but like a car, that may involve a lot of work.  If you have a full backup using TimeMachine you can wipe the hard drive, reload the Snow Leopard OS and then restore everything back to the same setup with TimeMachine and the program 'Migrate' found in the Utilities folder inside the Applications folder.  

 

There are simpler ways to cleanup your Mac, though not as effective.   You can run some simple maintenance programs.  The simplest is actually built into the Mac already.  One for the OS and one for MS Office.

 

For MS Office, follow this path:

Hard drive > Applications > MicroSoft Office 2011 > Office > Microsoft Database Utility.app

 

Select the "repair data base" option and run the utility.   It is the first fix to help clear up any issues you maybe having with MS Office.

 

Next is 'Drive Utility' - located on this path;

Hard drive > Applications > Utilities > "Drive Utility"  after opening, select the hard drive in the left column and "Repair Disk Permissions".   If you boot from an original DVD, you can also "Repair Disk".

 

The next step to cleanup a Mac, is to dump caches that slow up systems and browsers.  It can be done manually if you know where to find all the caches, but it's better if you use a good Utility program.  These programs do not come with the Mac and must be bought separately.   One of the best, and it's free, is ONYX.   Check the link below and download the one for your system.

 

http://www.titanium.free.fr/download.php?sid=06565bec047f1e1cb2c0a7bbe12dacd0

 

The last way to clean things up is to do the defrag like you mentioned. It's not built into the Mac because Apple says you don't need it.  The Mac OS is designed to keep things defragged automatically.  I have run it on some very fragmented machines and have found it to help with varying success.  Several programs will defrag a Mac.  The one is use is called iDefrag, (www.coriolis-systems.com/iDefrag.php  -$60).

 

If you really want to speed up your Mac, new hardware is one of the best options but obvious cost bigger bucks.   Max out the Ram memory to 4GB or better if your computer will hold it.   The upgrade that really improves the speed the most, is replacing older hard drives with the new Solid State hard drives.  They are all digital with no moving parts and make the laptop run unto 4 times faster.  The big draw back is that they are expensive and so we are only buying small sizes ones for now.   The biggest one we are using now is 120GB and they go for about $200.   But that price should go down with time.

 

Applies To: Faculty, Staff

Score: 77.5 - Updated: 3/30/2012 10:32:55 AM - Was this helpful?
I have black x on Mac battery and it's not charging, what should I do? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 75.0 - Updated: 3/8/2013 11:44:26 AM - Was this helpful?
How do I lock my Mac when I walk away from my desk? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 75.0 - Updated: 6/6/2014 8:57:06 AM - Was this helpful?
How do I get a disc out of a Macintosh manually when pressing eject button does not work? (link)

Keep holding down the mouse pad while doing a hard restart on the system.  This will eject the disc.

Score: 74.3 - Updated: 6/4/2012 11:36:19 AM - Was this helpful?
How do I access a folder that's on the network (H Drive, L Drive) with my Macintosh? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 74.3 - Updated: 7/30/2012 2:59:37 PM - Was this helpful?
My Mac won't connect to WLUsec. How do I fix this? (link)

Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.

  1. Click on your Apple icon, and go to System Preferences.
  2. In system Preferences click on the Network icon.
  3. Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
  4. In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
  5. Click OK, and connect to WLU and rerun the the Cloudpath installer.

 

 

Score: 74.3 - Updated: 6/7/2012 2:34:38 PM - Was this helpful?
How to rebuild Office database on a Mac? (link)
( Restricted to authenticated ITS users. )
Score: 74.3 - Updated: 9/24/2013 10:33:14 AM - Was this helpful?
How do I access a shared mailbox on Mac after I'm given access? (staff) (link)

A shared mailboxes can be accessed via OWA.

To open the shared mailbox, simply add the mailbox email address to the end of your normal OWA URL. Authenticate using your normal domain credentials. (https://owa.wlu.edu/owa/mailboxname@ad.wlu.edu)

Applies To: Staff

Score: 73.8 - Updated: 10/21/2013 5:26:41 PM - Was this helpful?
Are there any 'workaround' steps to try when I lose my wireless internet connection with my Mac (Apple)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 73.0 - Updated: 1/24/2011 9:58:28 AM - Was this helpful?
How do I configure my personal MAC laptop to do wireless printing to lab printers and BizHubs? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 72.7 - Updated: 9/15/2010 2:29:40 PM - Was this helpful?
I have an Error 0x8004920a when trying to access mail.wlu.edu through FireFox or Safari. (link)

This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:

In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies".  Then search for outlook and delete all OUTLOOK.COM cookies.  It should now work.  This method may vary in different browsers and versions of firefox.

In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.

*Do NOTdelete ALL Cookies - just the outlook.com ones!*

Applies To: Students

Score: 70.0 - Updated: 9/10/2010 3:18:07 PM - Was this helpful?
How do I copy music from my iPhone, iPad, or iPod touch to my Computer for Free? (link)

Click this link found by our Mac technician.

Applies To: Students

Score: 70.0 - Updated: 1/2/2012 1:34:24 PM - Was this helpful?
What is the MacServer information? (link)
( Restricted to authenticated ITS users. )
Score: 70.0 - Updated: 11/16/2012 8:23:26 AM - Was this helpful?
In Sakai, what is the preferred browser for Macintosh users? (link)

Macintosh users should always use the (Mozilla) Firefox browser when working in Sakai.

Score: 41.0 - Updated: 7/19/2012 9:50:55 AM - Was this helpful?
Do I (students) need Symantec AntiVirus for MAC? (link)

No, not at this time.  We currently do not recommend Symantec for a MAC.  Please check back soon for updated information.

Score: 40.0 - Updated: 8/11/2010 4:14:55 PM - Was this helpful?
How do I connect my Macintosh computer to a TV, VCR or a projector? (link)

Mac Basics: Ports and connectors

This page: http://support.apple.com/kb/PH3672?viewlocale=en_US has information that will help you identify your video ports on your Macintosh.

For more information about your ports and connectors on your Macintosh, click on this link: http://support.apple.com/kb/HT2494?viewlocale=en_US

 

Score: 40.0 - Updated: 10/21/2013 5:23:28 PM - Was this helpful?
How do I print from JSTOR from a MAC? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 40.0 - Updated: 8/8/2013 11:31:21 AM - Was this helpful?
How do I connect to W&L wireless network with a Mac? (link)

If you're a W&L faculty members, staff or student, use the Safari or Firefox browser (NOT Chrome) and use any available connection to access this Web address, from on campus or off campus:

http://wireless.wlu.edu

Follow the instructions, and enter your W&L username and password. When you've completed these steps, you'll automatically connect to W&L's secure wireless network whenever you're in range.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

Score: 40.0 - Updated: 10/21/2013 5:25:10 PM - Was this helpful?
What do I do when I get a 'message can not be saved' error when using Outlook on a Mac? (link)

The user still had the document that was attached to the e-mail open.  When the original document was closed the e-mail message was sent.

Score: 39.3 - Updated: 10/3/2011 11:55:38 AM - Was this helpful?
What software is available on the Macintosh computers in the Innovation Lab in Leyburn Library? (link)

Adobe CS6 Web and Design Premium
     Dreamweaver
     Flash
     InDesign
     Illustrator
     Photoshop
Final Cut Pro X
Firefox
FlipShare (Flip Video)
Google Earth
iCal
iChat
iLife
     GarageBand
     iDVD
     iMovie
     iPhoto
     iTunes
     iWeb
iWorks '09
     Keynote
     Numbers
     Pages
MacMail
Maple 13
Microsoft Office 2011
     Power Point
     Word
Photo Booth
Sarari
Text Edit

Score: 38.8 - Updated: 10/21/2013 5:21:46 PM - Was this helpful?
What if the Cloudpath (wireless.wlu.edu) wizard fails to work on my Macintosh? (link)

Here’s a couple of advanced troubleshooting tips:

  1. Make sure you run Cloudpath from Safari or Firefox. Cloudpath does not work correctly with Google Chrome.
  2. Go to the Apple > System Preferences > Network > Airport > Advanced > Airport and remove “WLUsec” and “WLU”.
  3. Go to the Apple > System Preferences > Network > Airport > Advanced > 802.1x > User Profiles > “-” key will delete “WLUsec profile.”
  4. Select “Ok”
  5. Select “Apply”
  6. Select “Turn Airport Off” for about a minute. This is the equivalent of starting over.
  7. Select “Turn Airport On”
  8. Choose the “WLU” wireless network
  9. Log in to the portal and re-run Cloudpath from wireless.wlu.edu
Score: 38.8 - Updated: 10/1/2010 4:03:49 PM - Was this helpful?
How do I use The Stable on a shared Mac computer? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 38.8 - Updated: 12/21/2010 2:39:29 PM - Was this helpful?
I'm on a Mac and changed my password and now can not print to BizHub, what do I do? (link)

Your Keychain is were the old Bizhub password is saved.  

Go to Application > Utilities > Keychain.app   Double click to lunch the keychain app.  In the "Login" keychain window, you should see an entry with 'bizhub' in the name, delete that password.  Close keychain and print again.  This time the window should come up asking for a fresh password.

Applies To: Faculty, Staff

Score: 38.8 - Updated: 3/12/2012 1:00:17 PM - Was this helpful?
How do I keep my (student) formatting with Excel chart when printing from my Mac? (link)

Save your Excel chart as a .pdf file.  Then it will hold onto the printing when sent to the BizHub.

Applies To: Students

Score: 38.8 - Updated: 4/6/2012 11:27:38 AM - Was this helpful?
How do I set up my Faculty or Staff email account on Mac Mail? (link)
  1. Open Mac Mail. 
  2. Choose "Mail" from from the Menu
  3. Choose "Preferences"
  4. Choose "Accounts"
  5. Under the Left hand panel choose the + symbol.
  6. Under Decriptrion put WLU
  7. Enter your Full Name and Email address.
  8. Enter webmail.wlu.edu for your Internal and External servers. 
  9. Enter your username and password.
  10. Save changes.

 

 

Applies To: Faculty, Staff

Score: 38.3 - Updated: 7/6/2012 12:51:56 PM - Was this helpful?
How do I print from ECCO (Eighteenth Century Collections Online) on a MAC? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 38.0 - Updated: 8/8/2013 11:35:43 AM - Was this helpful?
How do I print from EEBO (Early English Books Online) on a MAC? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 38.0 - Updated: 8/8/2013 11:36:42 AM - Was this helpful?
I am Experiencing Issues with Outlook and Printing since I upgraded my Mac Operating System. (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 38.0 - Updated: 1/29/2014 3:31:45 PM - Was this helpful?
I am Having Problems with Outlook Web Access (OWA) in Mozilla Firefox on My Mac (link)

Download Qualys BrowserCheck: https://browsercheck.qualys.com/

Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA.

Score: 38.0 - Updated: 1/29/2014 3:36:27 PM - Was this helpful?
How do Macintoshes access the Junos Pulse VPN? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 6/5/2014 10:17:35 AM - Was this helpful?
What version of MacOffice is currently available for students? (link)

ITS currently provides Office '11 for Mac on the student download page.  Click here for the student download page.  

Applies To: Students

Score: 35.0 - Updated: 4/7/2011 10:22:10 AM - Was this helpful?
Problems with Outlook 2011 on my Mac (link)
( Restricted to authenticated ITS users. )
Score: 27.6 - Updated: 1/29/2014 3:21:58 PM - Was this helpful?
My Mac won't allow me to access thestable (link)

This is caused by an old version of the Citrix VDI client.
The solution is to search your Mac using Spotlight for "Citrix"
Delete all versions of the Citrix Online Plugin and the Citrix applications folder. 
Restart the computer, Navigate to "http://thestable.wlu.edu" with Safari and install the new Citrix client.

Score: 27.1 - Updated: 12/6/2011 12:08:44 PM - Was this helpful?
What is Document Connection? (link)

Document Connection is part of Microsoft Office 2008 Service Pack 2 for the Macintosh. It makes it easier for Macintosh users to work with document libraries in SharePoint.

Score: 23.3 - Updated: 3/26/2010 9:39:08 AM - Was this helpful?
How do I share files in DropBox using my Mac? (link)

Click on the following link to learn how to share files using Dropbox on Mac OS X.

https://www.dropbox.com/help/19/en

Show Instructions for: Mac

Scroll down to find 'Share a Folder on Mac OS X'

 

Applies To: Students

Score: 5.0 - Updated: 10/21/2013 5:40:23 PM - Was this helpful?
How do I get my mail into Outlook 2011 on my Mac? (link)

We are just starting on these instructions.  Please let us know of additions/corrections.

In Outlook 2011 you need to go to mail preferences and add an exchange account.

User name is full e-mail address with password.

When prompted say always allow.

Server is pod51000.outlook.com

 

Applies To: Students

Score: 4.3 - Updated: 2/16/2011 11:41:29 AM - Was this helpful?
How do I attach to WLUsec on my Mac if cloudpath doesn't work? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 3.8 - Updated: 9/2/2011 1:11:59 PM - Was this helpful?
How do you do an advanced search in Outlook 2011 on a Mac? (link)

Click in the ‘Search this folder’ at the top right and it will activate the Search ribbon

Click All Mail > Advanced  > Click on Items Contains and make your criteria selection

You can make multiple selections by clicking the plus sign on the right of your 1st line of criteria

See associated photo under Resources: Outlook 2011 Advanced Search

Score: 3.8 - Updated: 11/8/2011 3:09:54 PM - Was this helpful?
I'm having problems printing from Outlook 2011 on my Mac? (link)

Try these steps from Microsoft on rebuilding your identity database.

Score: 3.8 - Updated: 1/2/2012 1:28:27 PM - Was this helpful?
How do I find my Xbox 360 Mac address? (link)

To locate the MAC address of your Xbox 360 console:

  1. Go to the System area of the Xbox Dashboard and select Network Settings.
  2. Select Edit Settings.
  3. From Additional Settings, select Advanced Settings.
  4. At the bottom of this screen you'll see a heading called Wired MAC Address.

Applies To: Students

Score: 3.8 - Updated: 9/19/2013 10:59:35 AM - Was this helpful?
How do I convert footnotes to endnotes in Word 2011 on a Mac? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 3.8 - Updated: 2/26/2013 10:08:05 AM - Was this helpful?
How do I convert a document saved in Apple Pages to a Microsoft Word document? (link)

In Pages, Click File, Export, and choose Word for the file format.

NOTE:  Students must export to Word format in order for many of their professors to be able to open their documents.

Score: 3.3 - Updated: 9/20/2010 2:16:19 PM - Was this helpful?
What software is available on the Mac computers in the Williams School Reading Room? (link)
Reading Room Applications Version
Adobe CS Design Web Premium 6
Compressor  4.0.7
Final Cut Pro  10.0.9
Firefox 22.0
Flip4Mac  3.2
Google Chrome 19.0.1
iWork 9.0
Microsoft Office 2011 14.2.2
Microsoft Remote Desktop 2.1.1
Microsoft Silverlight  5.1.2
Motion 5.0.7
Reaper 4.402
VLC Media Player 2.0.8

Updated August 2013

Applies To: Students

Score: 3.3 - Updated: 10/21/2013 5:25:43 PM - Was this helpful?
How do I save to my H drive on a Mac while in the Stable? (Students) (link)

From an internet browser, go to http://thestable.wlu.edu

Log in and select an image to use (Common Applications, for example.)

Create or open your file from the Stable.  To save your document to the H drive, go to File > save As... and select the H drive.

If the file is already on your Macintosh computer, go through the process above, then access it from the Stable image by going to Windows Explorer or My Computer. Your H drive should be listed under "Client" drives. (When using an image from the Stable, "client" drives refer to the local computer drives on your Mac or PC.)

Applies To: Students

Score: 3.3 - Updated: 6/6/2013 9:53:41 AM - Was this helpful?
I have lost my search box in Outlook 2011 on my Mac, what can I do? (link)

Click the button in the Toolbar Control Button in the top right to show it!

Applies To: Faculty, Staff

Score: 3.3 - Updated: 7/19/2012 10:57:13 AM - Was this helpful?
How do I save files to a flash (thumb) drive when using the Stable on my Mac? (link)

When using the Stable from your Mac, you need to allow your flash (thumb)drive to be seen. Make sure you select Read/Write Access to your drives in the Stable when you first log in to your selected VDI. Plug in your flash (thumb) drive then go to the Start Menu (in the Stable VDI), click on Devices and Printers then click on Add a Device. Select the 'A:' device which is your flash (thumb) drive.

Score: 2.7 - Updated: 12/8/2011 10:10:12 AM - Was this helpful?
How do I access a shared mailbox on my Mac in Outlook 2011 after I have been granted access? (link)

Outlook 2011

  1. While logged in to Outlook select Tools and then Accounts.
  2. In the Accounts window highlight your Microsoft Exchange account and select Advanced.
  3. In the Advanced window select the Delegates tab.
  4. Navigate to the People I am delegate for section.
  5. Click Add or + button.
  6. In the Select Users search field; enter the name of the shared mailbox and then click then click Find.
  7. Highlight the mailbox name then click OK and OK to close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Applies To: Faculty, Staff

Score: 2.7 - Updated: 5/2/2014 9:59:49 AM - Was this helpful?
How do I install the UC Client for the NEC phone on my PC or Mac? (link)
( Restricted to authenticated ITS users. )
Score: 2.7 - Updated: 2/28/2014 8:48:56 AM - Was this helpful?
I don't have the current class groups in my Outlook address book on my Mac what should I do? (link)
( Restricted to authenticated ITS users. )
Score: 2.3 - Updated: 1/28/2013 10:24:37 AM - Was this helpful?
How do I recover edits in a read-only attachment opened in Outlook 2011 on a Mac but not saved locally? (link)

A user on a Mac opened a word attachment in Outlook 2011 and neglected to place the file in a local or network location. There were changes made to the document even though it was in a read-only state. When the document saved it went to the default location, which is usually hidden. Therefore, user was unable to retrieve the changes readily. The solution in this case is to:

1] Use the Go To Folder option in Finder and enter the path below (your username in place of 'me').

users> me> Library>Cashes>TemporaryItems>Outlook Temp

2] Then you can open the document, copy all of its contents and paste it into a new document for saving.

Score: 2.3 - Updated: 9/4/2012 12:43:18 PM - Was this helpful?
Why am I unable to log into various Windows authenticated sites using FireFox 30 on a Mac or Linux box? (link)

FireFox version 30.0 breaks Windows authentication.  Look for the resource document to the right for the fix.

Score: 2.3 - Updated: 7/14/2014 1:09:10 PM - Was this helpful?
Related Resources
  • Documents
    • A Flashing Question Mark Appears When You Start Your Mac( Restricted to authenticated ITS users. )
    • Adding network icon onto doc( Restricted. Log In to view. )
    • Apple Programs to Use When Experiencing Problems with a Program or Process( Restricted to authenticated ITS users. )
    • Gray Screen Appears During Startup( Restricted to authenticated ITS users. )
    • How Do I Force Eject a Disk on my Mac( Restricted to authenticated ITS users. )
    • How to Add and Configure a BizHub on a Mac( Restricted to authenticated ITS users. )
    • How to Back Up Personal Data on Your Mac( Restricted to authenticated ITS users. )
    • How to Create a Master Profile for Labs in Mac OS X( Restricted to authenticated ITS users. )
    • How to Create a New Administrator Account on the Mac( Restricted to authenticated ITS users. )
    • How to Diagnose a Problem within an Individual User Account on a Mac( Restricted to authenticated ITS users. )
    • How to Force Outlook 2011 to Update its Cache of the WLU Directory( Restricted to authenticated ITS users. )
    • How to Repair Corrupt Preferences Files( Restricted to authenticated ITS users. )
    • How to Repair User Permissions/Password( Restricted to authenticated ITS users. )
    • How to Reset Your Computer PRAM( Restricted to authenticated ITS users. )
    • How to Select a Startup Volume( Restricted to authenticated ITS users. )
    • How to Use Disk Utility to Repair Disk( Restricted to authenticated ITS users. )
    • OnyX Cache Cleaning( Restricted to authenticated ITS users. )
    • Rebuilding the iPhoto Library( Restricted to authenticated ITS users. )
    • Resetting the System Management Controller (SMC)( Restricted to authenticated ITS users. )
    • Setting up a disk drive for a Mac
    • Setting up Entourage (Mac) for Outlook Live
    • Starting Up in Safe Mode on a Mac( Restricted to authenticated ITS users. )
    • Use Disk Utility to Zero Erase and Fresh Install of Mac OS X( Restricted to authenticated ITS users. )
    • Using Apple Hardware Test( Restricted to authenticated ITS users. )
  • PDF
    • How to Deploy an Adobe Creative Cloud Package with Apple Remote Desktop( Restricted to authenticated ITS users. )
    • Mac Keyboard Shortcuts
Antivirus Atomic Learning BizHub Campus Notices Classrooms Colleague Contacts Distribution Lists Dream Weaver Email Email Archive Email Clients EOP Gaming Devices Gnome GPS Ingeniux Internet Explorer iPad Kindle L Drive Lab Macintosh Mail MDID Microsoft Office No Information Office365 Outlook OWA Password phishing Phones Poll Everywhere Poster Printing Projector Pulse RightFax Sakai SCOLA Security SharePoint Software Symantec Sympodium Tegrity The Stable VDI WebAdvisor Wireless Zotero