Washington and Lee University
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How do I report spam (students)? (Email This Answer)

If you use Outlook 2007 or 2010 to read your email, you can use the Outlook Junk E-mail Reporting Tool You can use this tool to report junk e-mail to Microsoft and its affiliates for analysis in order to help improve the effectiveness of their e-mail filtering technologies. http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=18275  

NOTE: In order to find all the information needed by Microsoft services below, you will need to provide Internet headers from the spam messages. You can find the full Internet headers of a message by:

·         Windows: Double clicking the message in your inbox -> File -> Properties -> Copy the text in the “Internet Headers” text field and paste into your message to Microsoft.

·         Mac: Command + Clicking (right clicking) the message in your inbox and click "View Source." Copy all of the text in the Text Edit window and paste into your message to Microsoft.

·         Web Access: Double click to open the message, then select Message Details from the message tool bar.

Report False Positives
You can report false positives through the Spam Quarantine Interface, or by forwarding the message, including the full Internet headers, to:
false_positive@messaging.microsoft.com. Please follow the submission process outlined here: http://technet.microsoft.com/en-us/library/ff715038.aspx.

Report Unfiltered Spam
You can report unfiltered spam by forwarding the message, including the full Internet headers, to:
abuse@messaging.microsoft.com. Please follow the submission process outlined here: http://technet.microsoft.com/en-us/library/ff715038.aspx.

 

Applies To: Students

Score: 80.0 - Updated: 5/15/2012 3:08:57 PM - Was this helpful?
Where should I report spam (faculty and staff)? (Email This Answer)

You can improve the accuracy of the University's spam-filtering tool by forwarding unwanted e-mail to spam@wlu.edu. Please forward the unwanted e-mail as an attachment, in order to provide necessary details about the e-mail. 

Applies To: Faculty, Staff

Score: 77.5 - Updated: 2/7/2013 1:56:21 PM - Was this helpful?
I just got my "Spam Quarantine Notification" (Forefront) and I'm the sender, what do I need to do? (Email This Answer)

You don't need to do anything.  Someone has "spoofed" your account. 

Spoofing is when the sender address and other parts of the e-mail header have been altered to appear as thought the e-mail originated from you. 

If it had been actual spam from your account it would not go through FOPE and appear in you notifications.

Score: 41.0 - Updated: 9/20/2012 10:22:45 AM - Was this helpful?
What is Forefront? (Email This Answer)

Forefront is the spam filtering software that W&L students have been using with Outlook Live and which in August 2012 replaces Digitar for employees. Here is the presentation (PDF) used in Forefront training sessions with faculty and staff.

Applies To: Faculty, Staff

Score: 35.0 - Updated: 8/14/2012 11:21:10 AM - Was this helpful?
How do I tell Forefront about a spam that I received in my inbox? (Email This Answer)

ON a PC or a Mac

ON a PC only

 

Applies To: Faculty, Staff

Score: 7.5 - Updated: 8/15/2012 2:16:09 PM - Was this helpful?
Will the new Office365 (students) have spam filtering? (Email This Answer)

Yes, spam will be delivered to your Junk Mail folder for you to examine, and the system will learn as you tell it some things are not junk.

Applies To: Students

Score: 7.5 - Updated: 9/24/2013 8:34:53 AM - Was this helpful?
How do I check my spam quarantine for the first time in Forefront? (Email This Answer)
  1. Go to http://spam.wlu.edu and click on Need Your Password. (MAC users, you must use a browser other than Chrome, such as Safari or Firefox, to access this page).
  2. Enter your full email address, e.g. doej@wlu.edu, as the username.
  3. Click on Send.
  4. You'll receive an email from exmailer@microsoft.com and you can set up a password.
  5. Go back to http://spam.wlu.edu and enter your email address and new password, and you can check your spam quarantine.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 8/15/2012 3:09:49 PM - Was this helpful?
How do I change the password on the Forefront spam filter? (Email This Answer)

Go to http://spam.wlu.edu and click on Change Password.

Applies To: Faculty, Staff

Score: 5.0 - Updated: 8/10/2012 12:26:41 PM - Was this helpful?
What steps should ITS staff take when there is a known phish or spam attack? (Email This Answer)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 10/2/2013 1:45:24 PM - Was this helpful?
What is the web address for the Forefront spam filter quarantine? (Email This Answer)

http://spam.wlu.edu

Applies To: Faculty, Staff

Score: 4.3 - Updated: 8/10/2012 12:23:57 PM - Was this helpful?
How often will I receive the Forefront Spam Quarantine Notification Email message? (Email This Answer)

The Forefront Spam Quarantine Notification email message will come every three days, provided you have received new spam. (Chances are....)

If you want to check for false positives* in your spam quarantine more often than that, you will need to go to http://spam.wlu.edu and log into the Forefront spam filter quarantine.

* that is, e-mail you wanted to receive that "got stuck in spam catcher"

Applies To: Faculty, Staff

Score: 4.3 - Updated: 8/14/2012 10:23:32 AM - Was this helpful?
What is the e-mail spam filter for faculty and staff e-mail accounts? (Email This Answer)

Digitar is the spam filtering service for faculty and staff e-mail accounts. The spam quarantine can be found at http://portal.digitar.com

Score: 3.8 - Updated: 3/23/2010 4:05:09 PM - Was this helpful?
Can I set up a Safe Senders list in the Forefront spam filter? (Email This Answer)

Not initially.  The Safe Senders list can only be set up by enabling Automatic Email Filtering (Junk Folder) in Outlook Web Access (http://owa.wlu.edu) Once complete you can manage your safe senders list in either Outlook2007 and 2010.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 10/2/2013 3:29:43 PM - Was this helpful?
How long do e-mails remain in the "Junk" folder when using the Forefront spam filtering? (Email This Answer)

The e-mails in the Junk folder are managed by the user.  There is not a system setting that clears the Junk folder.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 8/14/2012 10:30:13 AM - Was this helpful?
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